FAQ

الأسئلة الشائعة

We mainly sell electrical components such as VFD and motors. With our own factory, we can custom-build non-standard automation control cabinets. We also provide electrical control and automation solutions for five industries: manufacturing, energy & power, petrochemical, metallurgy & mining, and infrastructure. For complete large equipment, we can undertake project delivery, but we do not manufacture the main equipment ourselves.

Yes. Our own factory provides customized services including electrical design, component selection, cabinet integration, and factory testing based on drawings, working conditions, and control requirements. Please provide load type, motor parameters, voltage/frequency, control logic, site environment, and target-country certification requirements.

Based on core electrical products such as VFD, motors, and control cabinets, we serve five industries: manufacturing, energy & power, petrochemical, metallurgy & mining, and infrastructure. We can also work with partners to provide systematic solutions. Typical applications and cases are available in our Industry Solutions and Cases sections.

We can act as a project contractor and integrator for complete large equipment delivery and coordination, but we do not manufacture the main equipment ourselves. Electrical components, control cabinets, and automation control can be supplied or integrated by us. The supply scope and responsibilities will be clearly defined before contract signing.

Yes, we support both domestic and overseas sales and can communicate in English. Export configurations are confirmed according to the destination country’s voltage/frequency, certification requirements, plug standards, packaging, and documentation. Certification scope and payment terms are subject to the specific country and contract, excluding restricted regions.

Standard electrical parts follow stock or ordering lead times. Custom control cabinets are scheduled after the proposal and drawings are confirmed. Complete equipment is delivered according to the project plan. We support domestic logistics and international sea, air, or express shipping, with packaging, shipping marks, and documentation support. Final lead times are subject to the contract and production schedule.

We provide response services during the warranty period, including remote diagnosis, on-site service (subject to region and contract), and spare parts supply. Control cabinet and project deliveries can include commissioning, training, and operation guidance. For overseas projects, we can provide remote support or coordinate local service resources. Specific response times and service levels are subject to the contract.

Please provide the application conditions, motor parameters, load type, voltage/frequency, control requirements, quantity, destination country/lead time, and certification needs. We will provide selection recommendations, quotations, and technical proposals. You can contact us via the website inquiry form, email, WhatsApp, or phone. Both domestic and overseas inquiries are welcome.

تقوم شركة «تيشين» بتوريد محركات التردد المتغير (VFD) والمحركات والمكونات الكهربائية، كما تقوم بتصنيع خزانات التحكم الآلي غير القياسية حسب الطلب في مصنعنا الخاص. كما نقدم حلولًا كهربائية وحلول الأتمتة في مجالات التصنيع، والطاقة والكهرباء، والبتروكيماويات، والمعادن والتعدين، والبنية التحتية — لدعم المشاريع المحلية والدولية على حد سواء.

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